The National September 11 Memorial & Museum: A Moving Experience

The 9/11 Memorial is a beautiful tribute. Here is a photo of one of the two pools that make up the 9/11 Memorial. - - "The National September 11 Memorial & Museum: A Moving Experience" - Two Traveling Texans
by Anisa // 48 Comments

I wasn’t living in NYC at the time but I remember September 11, 2001 well.  I watched everything unfold on television from Phoenix and had a hard time comprehending what was happening.  While I can’t imagine what it was like living in NYC at the time, I think about it often.  It was important for me to visit the National September 11 Memorial & Museum. 

Let me tell you about our experience and explain why you must go to the museum at Ground Zero when you visit New York City.

Note: This post contains affiliate links.  Please see disclosure for more information.

The 9/11 Memorial is a beautiful tribute. Here is a photo of one of the two pools that make up the 9/11 Memorial. - - "The National September 11 Memorial & Museum: A Moving Experience" - Two Traveling Texans
The 9/11 Memorial is a beautiful tribute. Here is a photo of one of the two pools that make up the 9/11 Memorial.

Visiting the National September 11 Memorial & Museum

I visited the 9/11 Museum for the first time shortly after it opened and found it moving.  I went with my friends Kat, Beth, and Terry who were visiting from out of town.  We had early dinner plans that night since we were seeing a Broadway show, and couldn’t stay at the museum as long as I would have liked.  I knew I need to come back and I knew I wanted to bring Russell with me.

911 Memorial

We wanted to be some of the first people into the museum when it opened at 9, so we thought we would get there early and spend some time at the 911 Memorial before we went in.  I think they did a great job with the Memorial, it is the perfect tribute to the victims. Please remember this is a place of remembrance and be respectful.  Smiling selfies are not appropriate.

There are two waterfalls leading to two large pools of water in the footprints of the twin towers with the names of the victims inscribed around them.  The waterfalls are the largest manmade waterfalls in North America.

You will also notice that the National 911 Memorial is surrounded by trees.  One of the trees is known as the “Survivor Tree” because it actually survived the attacks although it was severely damaged, the roots snapped and several branches were burned and broken. The tree was rescued from Ground Zero and the New York City Department of Parks and Recreation nursed it back to health. The tree was returned to the Memorial in 2010. Now you can see new, smooth limbs coming out of the damaged stumps.  It’s a dramatic reminder of the tree’s past and present. Today, the tree is a living symbol of resilience, survival, and rebirth.

I had visited the Memorial several times before both during the day and when it is beautifully lit up at night, but I spent more time paying attention to the details during this visit.  I saw a sign that said the 911 Memorial and Museum places a rose in the names of those who were born that day.  On several previous occasions, I had seen roses placed in the names but never knew the reason.  I wanted to see who had a birthday so we walked around both pools.

Anisa taking time to read the names at the memorial.
Anisa taking time to read the names at the memorial.

As we were walking around the pools, I noticed several things that I hadn’t seen before.  First, the victims that were pregnant at the time of the attack were listed along with their unborn child.  We saw several names like this and it ripped at my heart.

I also hadn’t realized that the names of those that died in the airplanes and other locations (Pentagon and Shanksville, Pennsylvania) were also listed on the memorial.  I knew the names were grouped so that those that worked together would be listed together, but I didn’t know there was a special area for first responders.  Those guys were real heroes and it warmed me to know they were recognized.

The rose places in the name signifies it was the person's birthday. - "The National September 11 Memorial & Museum: A Moving Experience" - Two Traveling Texans
The rose placed in the name signifies it was the person’s birthday.

We only found one rose the day we went, but it was worthwhile walking around the Memorial and seeing all the names.

9/11 Museum

Then it was time to visit the Museum, which is actually located under the Memorial.  The fact that the Museum was built in such a sacred place helps you feel connected to the tragic events of September 11th.  

They actually opened their doors a little before 9 am.  Once you go inside you have to go through airport-style security.  You are allowed to bring food into the museum, you just can’t eat it while you are there.  You are also allowed to take photographs in some parts of the museum, but you are not allowed to use a flash.

In this room, you can see the Last Column and the reinforced concrete walls from the Twin Towers.
In this room, you can see the Last Column and the reinforced concrete walls from the Twin Towers.

We decided to just explore the museum on our own, but they do have guided tours, which last an hour.  If you like you can also download their app which includes audio tours.  However you choose to experience the museum, I can guarantee it will be a moving experience.

Inside the National 9/11 Museum

The exhibits start downstairs with a display that gives an overview of what happened on September 11th.  Then you hear audio that takes you back to that day that changed everything.  It sets the tone for the rest of the museum.

As you go further into the museum, you will see some of the larger artifacts and photographs.  There is one photograph before the attack where the twin towers just look stunning, then right around the corner, you see them burning.  It is pretty powerful!

Seeing these photographs side by side you can see the devastation was pretty dramatic.
Seeing these photographs side by side you can see the devastation was pretty dramatic.

Speaking of impactful, it is hard to comprehend the amount of damage the buildings sustained when they were hit.  Seeing the steel from the building that was mangled helps put it in perspective.  Seeing how badly a fire truck from the scene was damaged shows how intense the conditions got.  And on the other end of the spectrum, you will see what is called the survivor stairs, still mostly intact.  These stairs were the pathway to safety for many survivors.

Fire Truck that was just destroyed on 9/11.
Fire Truck that was destroyed on 9/11.

You also get a chance to write a message on a map displayed on one of the walls.  Even at this point, it was hard for me to find the right words.   All I could say was “never forget.”  To me, it is very important that we honor those that lost their lives and try to learn from the lessons of that day.

On another wall, you will see one quote that has stuck with me.  It is written in large letters between a sea of blue tiles – “No day shall erase you from the memory of time.” Click to Tweet The quote comes from Virgil, but it is fitting for the museum.

The Last Column

In the center of the large space, you can’t miss the Last Column.  This was one of the steel girders that held up the South Tower.  Many first responders were believed to be buried nearby and the column became an unofficial memorial as people wrote messages to their loved ones, friends, and colleagues on the steel.

As the number of personal messages increased, the decision was taken to make this the last piece removed from Ground Zero. I would encourage you to take your time and have a closer look at it.  The writing on the column is very moving and gives you a sense of the emotions of those that were doing the cleanup.  

Anisa reading the message on the Last Column.
Anisa reading the message on the Last Column.

September 11th Timeline Exhibit

You will want to spend the bulk of your time inside this exhibit because there is so much to see, read, and listen to.  The permanent collection has more than 11,000 artifacts, over 300 moving images, and more than 40,000 photographs.  The task facing the museum is a difficult one – to display these items and present the story of the day in a way that is respectful, moving, understandable, and not leave people emotionally overwhelmed – and they handle it well.  This is an exhibition that tugs at your heart.  Understandably, photography is not permitted in this part of the museum.

Some sections that may be particularly difficult to see are set back in alcoves with notices that the contents of that area may be particularly emotional.  There are boxes of tissues mounted on the wall in these areas. You can enter the alcove and view its contents, or walk past. Whether you choose to see these areas or not, it is an emotional and powerful experience.  

The exhibit is arranged in chronological order with a timeline on the wall that you follow to learn the details of what happened that fateful day.  The timeline starts at 5:45 am.  You see photographs of hijackers Mohamed Atta and Abdulaziz al-Omari going through airport security in Maine for their flight to Boston, where they would board Flight 11.  They also have a clip from The Today Show on NBC when the news was first breaking, which I remember watching when it was happening.

Don’t just follow the timeline though, there is information on both walls and in the middle of the room, as well as the alcoves mentioned earlier. I thought it was fascinating to see some of the artifacts they collected next to pictures of the item from that day.  They had shoes, backpacks, papers, and more.  

There are so many heart-wrenching stories.  The thing that got to me the most was the voicemail recordings.  Especially the one that flight attendant CeeCee Lyles from Flight 93, that crashed in Pennsylvania, left for her husband after the plane had been hijacked.  She asked him to tell her kids that she loved them and said that she hoped to see his face again.  Hearing her speak those words, made me want to hold on to Russell even tighter.

The exhibits in the alcoves are challenging. It is an intensely personal choice, but I would encourage you to view them if you can. One that is especially difficult to see is the exhibit about those that chose to end their lives by jumping.  I just cannot imagine having to make the choice between burning to death and falling.

Before and After 9/11

Once you finish the timeline exhibit, you get to a section that talks about some of the events that led up to 9/11.  You learn more about Osama Bin Laden, who was the leader of Al Qaeda, and attacks that happened before 9/11.  Many people may not know that the Twin Towers were also bombed back in 1993.

You also learn more about what happened after 9/11 including more about the recovery efforts.  You will see the cross found at Ground Zero.  It’s actually a piece of steel from one of the towers that is in the shape of a cross.  They also talked about how difficult the recovery has been.  There are still over 1,000 victims that have never been found or identified.   One reason is the sheer force of the impact and the collapse of the towers.  You will see a large rock which is actually several floors of one of the towers compressed together.

The impact was so intense that it bent this steel beam.
The impact was so intense that it bent this steel beam.

There is also a short film about the revitalization of the area, but there was a pretty long line by the time we got to it so we did not have time to see it.  

Recording Studio

One of the things that helps to bring the events of that day to life is hearing the voices of the people involved.  At the museum, they have a recording studio where you can record your experience that day or answer some of the discussion questions.  You can also watch the videos that other visitors have recorded.

You enter one of the private recording studio rooms and you will watch the video instructions.  Then, you can choose your topic or question like “How has New York changed since September 11th?”  They allow you to re-record your video as many times as you need to until you are happy with it.  Then you can agree to allow the footage to be included in the museum’s archives.

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Art Inspired by 9/11

The museum has a small collection of art that was made in response to the terrorist attacks which I also found very moving.  It was interesting to see how artists used their experiences of 9/11 and channeled them into their art as a means of expressing their emotions. Please take time to read the story behind each piece of art when you visit the museum.  

I wanted to highlight two of the pieces here.  One artist, Manju Shandler, created a small painting for each victim as a tribute.  Yes, that is 3,000 individual paintings (you can see some examples below).  The museum has 850 of these paintings on display.  The founders of the Blue Man Group put together a short film called Exhibit 13 that uses papers that they found in Brooklyn that came from the World Trade Center.  The music they composed to go with it just gave me chills.  

In Memoriam

I would have liked to have had more time to spend in this section.  Around the outside walls, there are photos of the victims.  Then you step inside a dark room, where the names are read.  At first, it reminded me of the reading of the names that they do each anniversary, but it’s more than that.  They tell you a little about each person and you also get to hear their friends and family talk about them.  It got me emotional – not for the first time that day!

My Thoughts on Visiting the National 911 Memorial and Museum

The 911 Museum is the most moving museum I have ever visited.  We spent a little over 5 hours at the museum and we probably could have used another hour or two! They did an amazing job telling the story of that day.  I encourage everyone to visit. Be sure to check out our video for more insight.

There were definitely parts that made me feel sad, especially the voicemails.  I kept thinking of how I would feel getting a voicemail like that and how heartbreaking it must have been.  I also thought about the times I didn’t pick up the phone because I was out with a friend or out running errands or at work.  From now on, I want to be better at that.   If I have the chance to talk to a loved one just once more I don’t want to miss it.  It’s also a good reminder to make sure your loved ones know how you feel about them!

I thought this quote was perfect for the museum. - - "The National September 11 Memorial & Museum: A Moving Experience" - Two Traveling Texans
I thought this quote was perfect for the museum.

Then, I thought about how I would have reacted if I had been in New York on September 11th.  I was so impressed by how calm so many of the victims were.  Would I have been able to keep my composure?  I also just couldn’t imagine the waiting and not knowing if someone I knew was missing.  My heart breaks for those that lost their loved ones.

I also thought about all the first responders and how brave they are.  They risk their lives every day for strangers.  I don’t want to think about how many more people would have perished if it wasn’t for those brave men and women.  I am so thankful for them!

Finally, I thought about the hatred in the world.  It is hard for me to understand how there is so much anger, bitterness, and hate that would lead someone to commit a terrorist act and kill so many innocent people.  It is remarkable how New York City made it through the attacks.  I believe NYC came out an even stronger city.  I felt determined to make sure that we don’t let terror win.  Love will conquer all.

Hate cannot drive out hate; only love can do that. - Martin Luther King, Jr Click to Tweet


How to Get to the September 11 Museum and Memorial

The Museum and Memorial are located at World Trade Center site at 180 Greenwich St.  There are lots subway stations close by including World Trade Center, Cortlandt Street, Chambers Street, Rector Street, Park Place, and Fulton Street.  It’s probably best to use Google Maps to find the best route.



Tickets for the 9/11 Museum

Since the museum is a popular attraction, it’s best to buy your tickets online in advance here.

The September 11th museum admission fee is $26 for adults.  Children under the age of 7 are free, but they will still need a ticket.

Note: The 9/11 Memorial is free and open to the public daily from 7:30 am. to 9:00 pm.  No tickets are needed.

How to Save on Admission to the September 11th Museum

It may seem pricey for a museum, but don’t skip it because of the price.  It’s definitely a must-see when you are in NYC.   If you want to save money when you visit the 911 Museum, then there are two options:

  • The museum is part of the different NYC attractions passes (NYC Sightseeing, NY Pass, & CityPass).  These passes include a number of top NYC attractions for a set price.
  • They also offer free admission after 5 pm on Tuesdays.  If you want to take advantage of that offer, the Free Admission Tuesday tickets are distributed on a first-come, first-served basis starting at 4 pm.  I recommend arriving at the museum no later than 4:00 pm (sometimes they will let you in early).

Marking the September 11th Anniversary

September 11th will always be a difficult day, especially for New Yorkers.  A few days leading up to the anniversary, you will start to see what is called the Tribute in Light.  It’s two blue beams of light that shine up to the sky symbolizing the twin towers.  These lights are visible from many places in New York City.  In some places because of the angle, it may look like one solid beam of light, but it is actually two.

tribute in light - two beams of light symbolizing the twin towers
You can see the Tribute in Light on the anniversary and usually for a few days before it.

Then, each year on the anniversary, there is a private ceremony where each name is read aloud.  You can watch it on many NYC tv stations.  Don’t plan on visiting the September 11th Memorial or Museum on the anniversary as both are reserved for family members of the victims that day.

Have you visited the National 911 Memorial or Museum?  If you are comfortable, I would love to hear your story about September 11th, the Memorial or Museum,  or how the events have impacted you.


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photo of 911 memorial and inside of 911 Museum with text "National September 11 Memorial & museum"

Expert Tips for Visiting the 911 Memorial and Museum

  • Walk around the Memorial and read the names.
  • Timed entry tickets to the Museum should be purchased online in advance of your visit.  If you want to save money sightseeing in NYC, the 911 Museum is also part of most NYC tourist passes or you can visit during the free admission hours after 5:00 pm on Tuesdays.
  • Go to the Museum as early as you can as it will get crowded.
  • I would recommend allowing around 5 hours for your visit if you want to see everything.
  • Photography is allowed in certain areas of the museum, but you are not allowed to use any flash.

Disclosure: No financial compensation was received. We were given complimentary tickets to the National September 11 Museum so that we could share our experience with our readers.  As always, opinions expressed here are my own.

This post also contains affiliate links. This means we will receive a small commission for some purchases made using links in our blog with no additional cost to you.  Please be assured we would not promote any product unless we believe that our readers will also benefit.  The commission does not influence the editorial content of this site.

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Last Updated on July 27, 2023

About the Author

Anisa is an experienced international traveler with extra pages in her passport and stamps from 41 different countries across 5 continents (and counting). She was born and raised in Texas. After a 13 year stint in NYC, she moved to England to live with her husband.